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Service Management and Design
The Service Management and Design program at the University of Edinburgh explores the theory and practice of designing, managing, and improving services across various industries. This one-year Master of Science program focuses on understanding service delivery, customer experience, and innovative design methodologies that drive service excellence.
Students will gain the skills needed to design and manage high-quality services, preparing them for leadership roles in service industries such as healthcare, technology, and consulting.
Key information
Key Facts
Program Title: Master of Science in Service Management and Design
Degree Type: Master of Science (MSc)
Duration: 1 Year
Mode of Study: Full-time, On Campus
Application Deadline: 4th May 2026
Location: University of Edinburgh, United Kingdom
Field of Study: Design
Language of Instruction: English
Program Structure
The program combines core modules in service design, management theory, and customer experience. Students will work on real-world projects, developing practical solutions for service challenges. Additionally, students will have opportunities to collaborate with industry professionals and engage in service design innovation workshops.
Career Opportunities
Graduates of the Service Management and Design program will be well-prepared for roles in service design, management consulting, operations management, and customer experience. The program is ideal for those looking to work in sectors like healthcare, IT, finance, and retail.
Why Choose This Program
The Service Management and Design program at the University of Edinburgh provides students with a unique blend of theoretical knowledge and practical experience in service industries. Students will benefit from access to expert faculty, cutting-edge research, and strong industry connections, making them highly competitive in the job market.
Contact Information
For further information, please contact the admissions office at:
Phone: +44 (0)131 650 1000
Email: futurestudents@ed.ac.uk
Address: University of Edinburgh, Old College, South Bridge, Edinburgh EH8 9YL, United Kingdom
