Service Management, Retail
The Master of Science in Service Management, Retail (Retail Management) is a two-year, full-time on-campus program that focuses on the management and development of retail and service-based businesses. The program covers key areas such as retail strategy, consumer behavior, service innovation, and supply chain coordination. Students develop a strong understanding of how retail operations are designed, managed, and optimized in a competitive and rapidly changing market environment.
Graduates are well-prepared for careers in retail management, service operations, and business development within retail companies, consultancy firms, and consumer goods industries. The program emphasizes strong retail strategy and service management, equipping students with the analytical and managerial skills needed to improve customer experience and business performance in modern retail environments.
Key Facts
Key Facts
- Program Title: Service Management, Retail
- Degree Type: Master of Science
- Duration: 2 years
- Mode of Study: Full-time, On Campus
- Application Deadline: 15 January 2027
- Location: Lund University, Sweden
- Field of Study: Retail Management
- Language of Instruction: English
Program Structure
Semester 1 – Foundations of Retail Management
• Introduction to Service Management
• Retail Business Operations
• Marketing and Consumer Behavior
• Research Methods in Retail Management
Semester 2 – Advanced Retail Management
• Retail Strategy and Planning
• Supply Chain Management in Retail
• Retail Technology and E-commerce
• Elective Modules in Retail Management
Semester 3 – Service and Retail Operations
• Retail Management and Sustainability
• Customer Experience Management
• Managing Retail Networks
• Fieldwork/Research Project in Retail Management
Semester 4 – Master’s Thesis & Final Project
• Independent Research / Thesis
• Retail Business and Strategic Development
• Final Presentation & Research Evaluation
Career Opportunities
Graduates of the Service Management, Retail Master’s program are highly sought after in retail management, customer service strategy, and supply chain management. With expertise in retail operations, service delivery, and customer experience, graduates can pursue roles as retail managers, customer service directors, or supply chain coordinators. The growing importance of customer-centric strategies in the retail sector ensures strong career prospects in retail chains, consulting firms, and e-commerce businesses.
Why Choose This Program
Service Management, Retail program focuses on customer experience, retail operations, and service quality. Students will explore best practices in service management, learn to optimize retail processes, and develop strategies for improving customer satisfaction. The program prepares graduates for leadership roles in retail and service sectors, equipping them to drive customer loyalty and operational efficiency.
Contact Information
For further information, please contact the admissions office at:
Phone: +46 46 222 00 00
Email: info@lu.se
Address: Lund University, Paradisgatan 2, 221 00 Lund, Sweden
