Effective Date: 25 June 2026
Last Updated: 25 June 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Stuudy website, mobile applications, digital platforms, communication channels and related services collectively referred to as the “Platform”.
The Platform is operated by:
STUUDY EĞİTİM HİZMETLERİ TİCARET ANONİM ŞİRKETİ
Registered address:
Mimar Sinan Mahallesi, Üsküdar Caddesi, Yedpa Sitesi No: 1H/2, İç Kapı No: 51, Ataşehir, İstanbul, Türkiye
MERSIS Number: 0781108918600001
Istanbul Trade Registry Number: 1012735
Tax Office: Kozyatağı
Tax Identification Number: 7811089186
Authorised representative: Fatih Batuhan Kablan
Trade name and brand: Stuudy
Website: [WEBSITE ADDRESS]
Support email: [SUPPORT EMAIL]
Legal email: [LEGAL EMAIL]
Telephone: [TELEPHONE NUMBER]
Registered electronic mail address: [KEP ADDRESS, IF AVAILABLE]
In these Terms, the company is referred to as “Stuudy”, “we”, “us” or “our”.
By creating an account, submitting an enquiry, uploading documents, requesting a service, making a payment or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms.
Stuudy is an education technology and international education consultancy platform that connects prospective and current students with:
Stuudy may also provide educational consultancy, programme matching, digital application support, document organisation, application tracking, communication support, artificial intelligence-assisted recommendations and related services.
The exact services available may vary according to the user’s location, selected destination, educational background, package, institution and service provider.
For the purposes of these Terms:
“User” means any person who accesses or uses the Platform.
“Student” means a user who searches for, applies to or purchases an education-related service.
“Partner” means a university, language school, accommodation provider or other third-party organisation presented or accessible through the Platform.
“Business User” means a Partner or another commercial organisation using Stuudy to promote, offer or manage its services.
“Stuudy Service” means a service supplied directly by Stuudy.
“Partner Service” means a service supplied directly by a Partner.
“Consumer” means a natural person acting for purposes outside their trade, business or profession.
Stuudy may act as:
The identity of the service provider will be communicated before the user makes a binding booking or payment.
Where a service is supplied directly by a Partner, the relevant contract is concluded between the user and that Partner. The Partner’s own admission requirements, payment rules, cancellation conditions and service terms may apply.
Where Stuudy is expressly identified as the direct provider, the contract for that service is concluded between the user and Stuudy.
Stuudy is not itself a university, embassy, consulate, immigration authority, accreditation authority, examination body, bank, insurer or accommodation operator unless expressly stated otherwise.
Stuudy provides consultancy, matching, administrative and application support services. Unless expressly agreed in writing, Stuudy does not guarantee:
Final decisions are made exclusively by the relevant universities, educational institutions, Partners and public authorities.
A rejection, delay or additional request made by a university, Partner, embassy, consulate or public authority does not by itself constitute a failure by Stuudy to provide its services.
Information provided by Stuudy concerning visas, residence permits, blocked accounts, insurance, taxes, employment rights or other regulated matters is provided for general informational and administrative support purposes.
Unless expressly stated otherwise, Stuudy does not provide legal, tax, immigration or investment advice.
Users should obtain professional advice where their personal circumstances require it.
Users must be at least 18 years old and legally capable of entering into a contract.
Users under the age of 18 may use the Platform only with the involvement and consent of a parent or legal guardian.
Where a parent or legal guardian purchases a service for a student, both the student and the contracting parent or guardian must comply with these Terms.
A person using the Platform on behalf of a company or institution confirms that they have authority to legally bind that organisation.
Certain Platform functions may require an account.
Users agree to:
Accounts may not be sold, rented, transferred or commercially shared without Stuudy’s prior written permission.
Stuudy may request identity verification before accepting documents, payments, applications or service requests.
Users are responsible for ensuring that all submitted information and documents are complete, accurate, authentic and legally obtained.
Documents may include:
Stuudy is entitled to rely on the information provided by the user.
Stuudy is not responsible for loss, rejection, delay or additional costs resulting from:
Stuudy may suspend the service and report suspected document fraud to the relevant institution or authority where legally required or reasonably necessary.
Users must review important application information before final submission.
Where Stuudy provides a draft application, motivation letter, CV, form or document, the user remains responsible for reviewing and approving its accuracy.
A document will be considered approved when the user:
Programme information, admission conditions, prices, deadlines, course dates, scholarship opportunities and other details may be provided by Partners or obtained from publicly available sources.
Universities and Partners may change their requirements, deadlines, prices and availability without prior notice.
Stuudy will take reasonable steps to provide current information but does not guarantee that every listing or communication will remain complete, current or error-free.
Before making a binding decision, users must review the latest official information supplied by the relevant university, Partner or authority.
Stuudy may use artificial intelligence, automated systems and algorithmic tools to:
Automated recommendations may consider factors including:
AI-generated results may contain errors, omissions or outdated information. They do not constitute an official admission assessment or final professional advice.
Users must independently review important AI-generated information before acting on it.
Where reasonably available, a user purchasing a direct Stuudy consultancy service may request human review of an important automated recommendation.
Stuudy may rank institutions, programmes and services according to factors including:
Stuudy may receive commissions, referral payments, listing fees, marketing fees or other compensation from Partners.
A commercial relationship may affect the visibility of a Partner but does not guarantee admission, acceptance or service quality.
Sponsored content and paid placement will be identified where required by applicable law.
Partners are responsible for ensuring that their listings, programme descriptions, prices, requirements, availability and promotional statements are accurate and lawful.
Partners must:
Stuudy may edit, restrict, suspend or remove content that appears inaccurate, outdated, misleading, unlawful or harmful.
Verification or publication of a Partner does not constitute a guarantee or endorsement by Stuudy.
Sending an enquiry or application does not automatically create:
A contract with a Partner is formed only when the Partner issues the required confirmation or acceptance under its own rules.
Users must observe all deadlines communicated by Stuudy, the Partner or an authority.
Stuudy is not responsible for delays caused by:
The scope of a paid Stuudy consultancy or application package will be stated in:
Unless expressly included, Stuudy’s service fee does not include:
Services outside the agreed package may be subject to an additional fee.
Where there is a conflict between these Terms and a separately signed service agreement, the separately signed agreement will prevail for the relevant service.
Prices will be presented before a binding order is placed.
The applicable offer should indicate:
Users are responsible for reviewing the final price and service scope before confirming an order.
Stuudy may change prices for future purchases. A price change will not retroactively affect an already confirmed order unless agreed by both parties or required by law.
Payments may be collected by Stuudy or by a Partner.
Payments may be processed through banks or third-party payment providers. The payment provider’s separate terms may apply.
Users are responsible for:
Where Stuudy collects a payment on behalf of a Partner, Stuudy may act solely as a collection intermediary.
A payment is considered completed only after the relevant amount is credited to the designated account and can be identified.
Invoices will be issued in accordance with applicable Turkish tax legislation.
Users are responsible for providing accurate billing information.
An invoice does not by itself prove that every third-party service has been completed or accepted by a Partner.
Consumers entering into a distance contract may have a statutory right to withdraw from the contract within 14 days without providing a reason and without paying a penalty, subject to applicable law and statutory exceptions.
For service contracts, the withdrawal period generally begins on the date the contract is concluded.
The user may exercise the right of withdrawal by sending a clear written statement to:
[WITHDRAWAL EMAIL ADDRESS]
The statement should include:
Where the consumer expressly requests that performance begin before the withdrawal period expires, Stuudy may charge a proportionate amount for services already performed.
The right of withdrawal may expire after a service has been fully performed where:
The right of withdrawal may not apply to certain personalised, fully performed, time-specific or digital services where a statutory exception applies.
Mandatory consumer rights remain unaffected.
Cancellation and refund conditions displayed in the applicable offer, checkout page or service agreement will apply.
Where legally permitted, Stuudy may deduct:
No refund is due solely because:
unless a refund is required under mandatory law or expressly promised in writing.
Where a Partner supplies the service, the Partner’s cancellation and refund policy applies.
Stuudy may assist with communication but cannot independently approve a refund owed or controlled by a Partner unless Stuudy has been expressly authorised to do so.
Approved refunds will be returned using the original payment method where reasonably possible.
Processing periods may depend on the Partner, bank, payment provider and country involved.
Users may submit documents, photographs, messages, reviews, comments and other content.
Users retain ownership of their content but grant Stuudy a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and transmit that content as necessary to:
Stuudy will use testimonials, names, photographs or videos for public advertising only where there is an appropriate legal basis or permission.
Users must not submit content that:
Reviews must reflect genuine experiences.
Users and Partners must not:
Stuudy may request evidence that the reviewer used the relevant service.
Stuudy may remove reviews that are fraudulent, unlawful, irrelevant, abusive or inconsistent with these Terms.
Users and Partners must not:
Users may report content they believe to be illegal or contrary to these Terms by contacting:
[CONTENT REPORTING EMAIL]
A report should include:
Stuudy may investigate and remove, restrict or disable access to content where appropriate.
Where required by applicable law, Stuudy may provide the affected user with a statement of reasons and information about available complaint procedures.
Knowingly false or abusive reports may result in account restrictions.
Stuudy may restrict, suspend or terminate access where:
Where legally required and reasonably possible, Stuudy will provide notice and an explanation.
Users may submit an objection to:
[COMPLAINTS EMAIL]
Users may close their account by contacting Stuudy. Account closure does not automatically cancel existing contracts, bookings, applications or payment obligations.
Partners and Business Users may be subject to a separate partnership, recruitment, commission, listing or service agreement.
Partners must disclose all information reasonably required to present their services accurately.
Stuudy may restrict or terminate a Partner account where the Partner:
Except where immediate action is required because of fraud, illegality, security risk or repeated breach, Stuudy will provide reasonable notice and a statement of reasons.
Where applicable to Business Users, Stuudy will provide general information concerning the main parameters determining Partner ranking.
Depending on the service and applicable agreement, Partners may have access to:
Partners do not receive unrestricted access to personal data or data relating to competing Partners.
Data access after termination will be governed by the Partner agreement, applicable law and Stuudy’s data retention obligations.
Material changes to terms governing Business Users will be notified within a reasonable period before taking effect.
Where applicable law requires a specific notice period, that period will be observed.
Immediate changes may be made where necessary to:
The Platform and its original content, including its:
are owned by or licensed to Stuudy.
Users receive a limited, revocable, non-exclusive and non-transferable right to use the Platform for its intended purpose.
Users may not copy, modify, distribute, sell, licence or commercially exploit the Platform without Stuudy’s prior written permission.
The names, logos and materials of Partners remain the property of their respective owners.
The Platform may contain links or integrations relating to:
Third-party services are governed by their own terms and privacy notices.
Stuudy does not control and is not responsible for the availability, security, accuracy or practices of an independent third-party service.
Stuudy processes personal data in accordance with applicable data protection laws and its Privacy Policy.
Depending on the circumstances, this may include the Turkish Personal Data Protection Law No. 6698 and, where applicable, the European Union General Data Protection Regulation.
The Privacy Policy will explain:
Where a user requests an application, booking or Partner contact, relevant personal information and documents may be shared with that Partner as explained in the Privacy Policy and applicable notices.
The Privacy Policy and any consent form must be presented separately from these Terms.
Stuudy operates in the international education sector and may need to transfer personal data to universities, Partners, service providers or technology systems located outside Türkiye.
International transfers will be carried out using an applicable legal basis and appropriate safeguards as required by data protection law.
Users should review the Privacy Policy for detailed information.
Stuudy may communicate through:
Users are responsible for maintaining current contact information and regularly checking communications relating to deadlines and applications.
Marketing communications will be sent only where there is an appropriate legal basis. Users may opt out of marketing messages at any time.
Operational and contractual communications may continue where necessary to provide an active service.
Stuudy aims to provide reliable access but does not guarantee uninterrupted or error-free operation.
The Platform may be temporarily unavailable because of:
Stuudy may update, replace or discontinue Platform functions where reasonably necessary.
Material changes affecting an active paid service will be handled in accordance with the applicable contract and mandatory law.
Stuudy is responsible for performing services it supplies directly with reasonable care and professional diligence.
Nothing in these Terms excludes or limits liability that cannot legally be excluded.
To the extent permitted by law, Stuudy is not responsible for:
Where Stuudy is liable for an ordinary negligent breach of an essential contractual obligation, liability will be limited to the foreseeable and typical loss arising from that breach, except where mandatory law provides otherwise.
Consumer rights concerning defective or incomplete services remain unaffected.
Stuudy will not be liable for delay or non-performance caused by circumstances outside its reasonable control, including:
Stuudy will take reasonable steps to minimise the effect of such circumstances.
To the extent permitted by law, a Business User or Partner must indemnify Stuudy against third-party claims caused by:
This clause does not apply to consumers.
Complaints may be submitted to:
STUUDY EĞİTİM HİZMETLERİ TİCARET ANONİM ŞİRKETİ
Mimar Sinan Mahallesi, Üsküdar Caddesi, Yedpa Sitesi No: 1H/2, İç Kapı No: 51, Ataşehir, İstanbul, Türkiye
Email: [COMPLAINTS EMAIL]
A complaint should contain:
Stuudy may request further information and will review complaints within a reasonable period.
Consumers may use the dispute resolution mechanisms available under the applicable consumer protection legislation.
Consumers in Türkiye may apply to the competent Consumer Arbitration Committee or Consumer Court depending on the nature and monetary value of the dispute.
Applications may also be made through available official electronic government systems where permitted.
Nothing in these Terms restricts a consumer’s right to apply to a competent public authority or court.
These Terms are governed by the laws of the Republic of Türkiye.
Where a consumer habitually resides in another country, this choice of law does not deprive the consumer of mandatory protections that cannot be excluded under the law applicable to that consumer.
Where European Union law applies because Stuudy offers relevant services to users located in the European Union, applicable mandatory European Union obligations remain unaffected.
For disputes involving consumers, the mandatory jurisdiction rules applicable to consumers will apply.
For disputes between Stuudy and merchants, companies or Business Users, the İstanbul Anatolian Courts and Enforcement Offices shall have jurisdiction, unless a separate written agreement provides otherwise.
Where Stuudy is legally required to appoint a representative in the European Union under applicable digital services or data protection legislation, the representative’s information will be published here:
EU Representative: [NAME]
Address: [ADDRESS]
Email: [EMAIL]
This section will apply only where such an appointment is legally required.
Stuudy may amend these Terms where reasonably necessary because of:
Material changes will be communicated within a reasonable period before taking effect.
Changes will not apply retroactively unless required by law or expressly accepted.
Users who do not agree to a material change may stop using the Platform and close their account. Existing paid services will remain subject to the applicable agreement unless otherwise required by law.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect.
The invalid provision will be replaced by the applicable statutory rule or, where legally possible, by a valid provision that most closely reflects the original purpose.
A failure or delay by Stuudy in exercising a contractual right does not constitute a waiver of that right.
A waiver is effective only where expressly made in writing.
These Terms, together with the applicable:
constitute the contractual framework governing the relevant service.
These Terms may be published in Turkish, English and other languages.
In the event of a discrepancy, the Turkish version will prevail, except where mandatory consumer law requires a different interpretation.
For questions concerning these Terms, please contact:
STUUDY EĞİTİM HİZMETLERİ TİCARET ANONİM ŞİRKETİ
Mimar Sinan Mahallesi, Üsküdar Caddesi, Yedpa Sitesi No: 1H/2, İç Kapı No: 51, Ataşehir, İstanbul, Türkiye
MERSIS Number: 0781108918600001
Istanbul Trade Registry Number: 1012735
Tax Identification Number: 7811089186